Family Already Exists?

[melissaashleyj]

I currently have an Alta and my son got the Ace 2 for Christmas. When logging on and going to devices - I click on the Create Family Account. After clicking this, I hit the Create Family button then it thinks for a little bit and says Family already exists? There is no where I can see to access the Family account to set my sons Ace 2 up. I ended up just putting it under my account on Christmas Day as he wanted to use it and I wasn't sure how else to do it. 

I know have more time to figure it out and still cant - have read forums and gone through the steps fit bit has provided. I have used both my phone app and logged in on the computer. It is not very user friendly at all and I am getting frustrated!

Thank you for your help in advance.

[Odyssey13]

Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options