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Fitbit Ace 2 band broken

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‎11-10-2019 20:08

‎11-10-2019 20:08

My son's fitbit ace 2 band is broken, and when trying to file a damaged band claim, I keep getting a message that no devices are paired to my account, but his device is on my account (through the family option). Can someone please help me resolve this? Thank you.

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‎11-10-2019 21:00

‎11-10-2019 21:00

Hi @twinmama2014   Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

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‎11-12-2019 03:27 - edited ‎11-12-2019 03:27

In response to Odyssey13

‎11-12-2019 03:27 - edited ‎11-12-2019 03:27

@twinmama2014, welcome to our Fitbit Community! Since you mentioned that your son's Fitbit Ace 2 band is broken, let me go ahead and forward your case to our Support team so they can find your account and provide a solution. You will receive an email from them soon.

 

Thank you for your help @Odyssey13.

 

Let me know if you have any questions.

JuanJo | Community Moderator

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