Fitbit Ace 2 band snapped

[Millsey23]

Both my daughters had Aces 2 in early June for their birthdays. One snapped about 6 weeks ago and the other more recently. I have contacted Fitbit about this and they claim it’s wear and tear and to be expected. I’m horrified. I only paid £70 for the whole thing. If I’m going to have to replace the band at least 3 times a year it’s going to get very expensive. Shocked by the terrible customer service! Has anyone else experienced similar?

[Odyssey13]

Click here to file a claim on your device's in-warranty Fitbit band. Let us know what happens.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Millsey23. It's nice to see you around, @Odyssey13. 

@Millsey23 I appreciate your participation in the Forums and sharing the issue you're having with your daughters' bands and your experience with Customer Support. I am sorry that you are going through this situation, I totally understand how you are feeling and appreciate your feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome. Upon checking with our Support team, I was told that your case has been escalated. I know they will be glad to help you out and provide a solution, please keep working with them.

@Odyssey13 thank you for your support.  

If you have any questions, feel free to let me know.