help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Ace 2 - order not received

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-02-2020 14:34 - last edited on ‎04-09-2020 14:40 by

‎04-02-2020 14:34 - last edited on ‎04-09-2020 14:40 by

It’s very strange that I haven’t received my Fitbit Ace2 since I ordered it in Feb my order #1056253 ..my grandson have been waiting for his Fitbit You think they have forgotten or this is a scam that I lost my #$74 .00 My hard earn money for my grandson I’m a retired grandma who was supposed to enjoy your product .Thank you Pls respond 

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎04-02-2020 17:15

‎04-02-2020 17:15

Hi @encaroliver,

 

I just flagged your post for moderator attention.  Hopefully they will be in touch with you soon.

 

In the future, if you need a quick response, please reach out directly to Fitbit via their Help page (located at the bottom of this page).

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
Best Answer
0 Votes

‎04-02-2020 17:52

‎04-02-2020 17:52

@encaroliver Hi - I'll be happy to help you get to the bottom of this. The number you mentioned doesn't look like a Fitbit order number - at least not one that would have been placed recently. Do you recall which website you visited to place your order? Perhaps you have an email receipt you can reference.

 

Let me know what you can find, and I'm sure we can figure it out.

Best Answer
0 Votes