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Fitbit Ace 2 won’t sync or reset

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‎01-05-2021 13:53 - last edited on ‎01-06-2021 13:56 by

‎01-05-2021 13:53 - last edited on ‎01-06-2021 13:56 by

My sons ace2 last synced on 27th Dec but now it won’t sync. Turned out it might have been not connected to Bluetooth but it won’t pair to his android tablet either. I tried resetting the ace2 but nothing happens! Any other ideas without deleting everything and all the data? Thanks

 

 

Moderator edit: subject for clarity 

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‎01-06-2021 13:56

‎01-06-2021 13:56

Welcome to the Fitbit Community, @MrsH1981.

 

Thank you for sharing the details of the issue you’re experiencing. I understand how you are feeling and appreciate your troubleshooting efforts. If you continue experiencing difficulties, please confirm the steps to sync the tracker at How does my child sync Ace or Ace 2 with their device? The complete troubleshooting instructions to resolve the syncing issue can be found at Why won't my Fitbit device sync?

 

Let me know how it goes.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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