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Fitbit Ace 2 won't turn on

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‎12-13-2020 07:12 - last edited on ‎12-14-2020 13:58 by

‎12-13-2020 07:12 - last edited on ‎12-14-2020 13:58 by

My son's Fitbit Ace 2 will not turn back on. I have tried to charge it and hold the button down to restart it. The screen will not turn back on. It will vibrate when it is first charged and that's it. What do I do? It's only a few months old. 

 

 

Moderator edit: subject for clarity 

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‎12-14-2020 13:57

‎12-14-2020 13:57

Welcome to the Fitbit Community, @lookslikerenee.

 

Thanks for trying to troubleshoot this issue before reaching out. I appreciate the additional details and would like to confirm if you've followed the complete troubleshooting instructions at Why isn't my Fitbit device's battery charging?

 

Looking forward to hearing back from you.

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