Fitbit Ace 3 not syncing

[elle_jay79]

I’ve set up my kids accounts with their new fitbits ace 3. When I go into the app to change the clock face, it says it’s not fully synced. Not sure what else to do? 

any help would be appreciated, thanks 

[EdsonFitbit]

Welcome to the Fitbit Community, @elle_jay79.

Thank you for the information provided.

If you set up your Fitbit Ace 3 with your phone, please visit this article, open the menu "How do I sync an Ace tracker with my phone or tablet?" and follow the instructions.

Whether you experience difficulties to sync, you can follow these troubleshooting steps.

To change the clock face please do the following:

1. From the Today tab  in the Fitbit app, tap your profile picture > Ace 3
   tile.
2. Tap Gallery > Clocks tab.
3. Browse the available clock faces. Tap a clock face to see a detailed view.
4. Tap Install to add the clock face to Ace 3.

If you continue having the same problem, please provide the following information:

- Do you see the Fitbit Ace 3 icon on your Fitbit family account?

- Did you set up the Ace 3 with your phone or with your kids phone?

- If possible, please attach a screen shot of the message for further investigation.

See you around.