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Fitbit Ace 3 screen blank

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‎12-27-2023 07:22 - last edited on ‎12-27-2023 09:50 by Fitbit Moderator

‎12-27-2023 07:22 - last edited on ‎12-27-2023 09:50 by Fitbit Moderator

I have a Fitbit Ace 3 for my daughter. Has worked fine for maybe 10 months. Recently the screen stopped turning on. I have tried doing the hard reset on the device and the various other fixes suggested in other threads on this site. Nothing has worked. When I do the hard reset, the smiley face on the screen does show up, but then the screen goes back to blank and will not display anything. The watch does vibrate when you touch the side buttons, so this is a screen issue.

Please help!

 

Moderator edit: clarified subject.

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‎12-27-2023 09:49 - edited ‎12-27-2023 09:49

‎12-27-2023 09:49 - edited ‎12-27-2023 09:49

Hi @Brendon_Sanders. Welcome to the forums. 

Thank you for providing the details regarding the Ace 3.

I'd recommend you try to sync the device since the app. If you have some difficulty doing it, please see the article: Why won't my Fitbit device sync?

In addition, please restart the device. Restarting the device doesn't delete any data. 

Please, try to change the clock face in the device: 

  • With your device nearby, in the Fitbit app, tap the today tab > Devices > your device.
  • Tap Gallery > Clocks tab.
  • Browse the available clock faces. Tap the clock face you want > Install.
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