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Fitbit Ace 3 won't sync

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My son's Fitbit won't sync to the app on an android device. I have restarted the Fitbit, reinstalled the app, plugged in the Fitbit, and tried to delete the device from the Fitbit app so I could reinstall it. When I try to delete the device, I hit remove and nothing happens. The app continually tries to sync and nothing happens. I tried to replace the Ace 3 with a new one and once I get to the screen where I can hit the agree button, nothing happens. Very frustrating. This is only a few months old.

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