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Fitbit Ace band keeps falling off.

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‎09-14-2019 19:30

‎09-14-2019 19:30

My daughter’s Fitbit Ace band is falling off the tracker. The clip part is no longer holding. The fitbit is only 6 months old and this is the second band we’ve gotten. Why does this keep happening? She’s not rough on her Fitbit. 

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‎09-14-2019 19:48

‎09-14-2019 19:48

Hi @sylviam717  It's time for customer support.

Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA.

 

If you're not in the USA or if you prefer an online chat or email, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

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‎09-16-2019 04:47

In response to Odyssey13

‎09-16-2019 04:47

@sylviam717 welcome to our Fitbit Community! I'm happy to assist you with your daughter's Fitbit Ace wristband since it's falling off the tracker. I understand how frustrating this is for you.

 

Due to this, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

Thank you for your help @Odyssey13.

 

Let me know if you have any questions! 😀

JuanJo | Community Moderator

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