help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ace 2 setup difficulties

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-14-2019 13:44 - last edited on ‎09-16-2019 04:39 by Fitbit Moderator

‎09-14-2019 13:44 - last edited on ‎09-16-2019 04:39 by Fitbit Moderator

hi,

 

im trying to mset up daughters fitbit ace 2 but whenever i try to go through setup it doesn't offer me the fitbit ace 2 device to set up. can anyone advise as to how to set up this device.

 

thanks

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎09-14-2019 16:02

‎09-14-2019 16:02

Hi @chalky_ok get with customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA.

 

If you're not in the USA or if you prefer an online chat or email, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎09-16-2019 04:38

In response to Odyssey13

‎09-16-2019 04:38

@chalky_ok I'm sorry for the late response. However, I'd like to welcome you to our Fitbit Community.

 

I'd like to follow up and would like to know if the setup issue persists or if it got resolved. In the meantime, please make sure that you are following the setup process as described in this help article. 

 

Thank you for your help @Odyssey13.

 

Looking forward to your response! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer