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Fitbit Ace doesn't charge

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‎09-15-2019 08:56 - last edited on ‎09-15-2019 15:12 by Fitbit Moderator

‎09-15-2019 08:56 - last edited on ‎09-15-2019 15:12 by Fitbit Moderator

Its 2 months since I bought Fitbit Ace for my 8 year old son. it just doesnt charge. I mean how can co make products with such short life? One pays hard earned money for products that should last atleast sometime but fitbit is really a substandard product with supercareless  response management. I messaged them on twitter, Fb, mailed them but I am not sure if they really care. Ofcourse when their management knows the fate of their product they would do things which are unacceptable. These people will give copy paste solutions to deviate from topic and harrass customer to extreme level.

 

Moderator edit: updated subject for clarity

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‎09-15-2019 09:19

‎09-15-2019 09:19

Hi @Aarav01  and welcome to the forums. Have you cleaned the connectors on both the Ace and the charging unit? That might help. Meanwhile, get with customer support directly. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. If you're not in the USA or if you prefer an online chat or email, then click for contact options

Let us know how things go for you.

Stepping in the U.S.A. since September 2013. Android 14

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‎09-15-2019 15:11

In response to Odyssey13

‎09-15-2019 15:11

Hi @Aarav01. Welcome to the Community Forums. @Odyssey13, thanks for stopping by and helping our friend.

 

@Aarav01, I appreciate your feedback regarding the experience with your son's Ace and our team. I understand where are you coming from about this whole situation, and I'm sorry that you're going through this. Fitbit works on our products and services based on the feedback posted in the Community, and your comments will not go unnoticed.

 

About the Fitbit Ace, I've been informed by our Support Team that your case is on their hands and they're currently working on this. They'll get in touch with you shortly via email, so please keep an eye on your inbox to receive more details about your case.

 

If you need anything else, let me know.

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