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Fitbit Ace displaying exclamation mark

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‎02-04-2019 04:35 - last edited on ‎02-05-2019 04:59 by Fitbit Moderator

‎02-04-2019 04:35 - last edited on ‎02-05-2019 04:59 by Fitbit Moderator

I bought my daughter the fitbit have for Christmas and now it's stopped working and is displaying an exclamation mark, it won't charge and won't turn on, I've tried to reset it but just keeps goin back to exclamation mark, can any1 help.as to what I have to do, thanks

 

#ace it should say not fitbit have

 

 

Moderator edit: merged reply

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‎02-05-2019 05:06

‎02-05-2019 05:06

@Sammylou31 Welcome to our Fitbit Community! I'm sorry to hear about the exclamation mark that your daughter's Ace is displaying, even though you have restarted it before contacting our forums. Please let the battery to drain completely. After this, charge it for 2-3 hours and restart it one more time as described in this help article and see if the exclamation mark disappears.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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