Fitbit Ace doesn't display the correct time

[Elliesmam1]

My daughters Fitbit ace is displaying wrong time and date and won't pair with her phone to so I can change it, the app is installed but can't find Fitbit, please help.

Moderator edit: updated subject for clarity

[DramaQueenDiva]

Hi @Elliesmam1, what platform is she using?  Not all devices are supported by Fitbit.

[Elliesmam1]

Her phone is an Android and has no problems other than this

[DramaQueenDiva]

Do you know what make of Android?  I'm trying to find out so I can see if it's on the "Supported Devices List".

If it's the same as mine (Samsung Galaxy J7 Sky Pro), it should be supported (since it's basically a Galaxy 7), albeit not fully.

[JuanJoFitbit]

@Elliesmam1 Welcome to our Fitbit Community! I'm sorry to hear that your daughter's Ace is not showing the correct time. As my friend @DramaQueenDiva mentioned above, please make sure that your daughter's phone is added in the Supported devices list. Also, make sure that her phone has the most recent Fitbit app version installed.

If the phone is compatible, please restart your daughter's Ace as described in this help article and sync it so the time can be also corrected.

Let @DramaQueenDiva and me know how it goes! 

[Elliesmam1]

Haven't checked for few days but when I have it's righted itself, thankyou
all for your help

[JuanJoFitbit]

@Elliesmam1 I'm so glad to hear that the issue has been fixed. Thank you for posting the update here.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often!