Fitbit Ace isn't tracking sleep

[SunsetRunner]

My son's Fitbit Ace has stopped tracking his sleep, tried restarting.... Not working...

Moderator edit: format

[SunsetRunner]

Hi there, so you’ve tried restarting and it’s not working?

You should deregister the current Ace and reregister it.

How to reregister:

Launch the Fitbit app, tap the account button(top right corner)

Tap set up a device, tap Ace and register it from there. If that doesn’t work, 

restart it a few times.

Still not working?

Contact Fitbit or repurchase(refund and buy again)

This happened with my child before and he just restarted and all data came up.

The Fitbit is recording sleep, just not syncing properly.

Hope this helps.

[SunsetRunner]

Thanks Kev, will try this! Have had a few problems with this Fitbit. Seems to be some things they needs fixing with updates. All very frustrating!

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[JuanJoFitbit]

@SunsetRunner It's great to see you in our Fitbit Community! I'm sorry to hear that your son's Fitbit Ace is not tracking his sleep. I would like to follow up and would like to know if the issue persists or if it got resolved after following the great workaround that shared @SunsetRunner.

Looking forward to your response! 

[SunsetRunner]

Hope it goes well.

[SunsetRunner]

Thanks Kev! We're on holiday this week so will try when home

Get Outlook for Android

[JuanJoFitbit]

@Kev-in  @ClaireS2410 Thank you for trying the steps and trying to get this issue fixed. Please keep me posted on the outcome!