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Fitbit Ace keeps switching off

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‎12-30-2020 12:20 - last edited on ‎01-04-2021 13:33 by

‎12-30-2020 12:20 - last edited on ‎01-04-2021 13:33 by

I keep plugging my Fitbit in yet it only lasts for an hour before turning off and it won’t turn on unless plugged in. Once it has been plugged in it says that my Fitbit is fully charged,  I end up needing to go onto my phone and changing the time because the time is frozen. Please can you help me.

 

 

Moderator edit: subject for clarity 

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3 REPLIES 3

‎01-01-2021 08:10

‎01-01-2021 08:10

Hi @Kiara1,

 

This sounds like something you need to contact Customer Support about.  It seems like something may be wrong with the battery and you will need to perform a Battery Test.

 

The link for Support is at the bottom of the page.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎01-04-2021 01:46

In response to DramaQueenDiva

‎01-04-2021 01:46

Many thanks for taking the time to respond & have made contact… they have committed to email a response in due course…

Regards Charlie (on behalf of Kiara)
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‎01-20-2021 03:19

In response to DramaQueenDiva

‎01-20-2021 03:19

An update from my last message... I have sent fitbit support a video clip of the problem (which I see on other related boards, has been a fairly common issue of the device switching off despite battery full). Its been a week and no response from support... pretty disappointing as the issue is unresolved.

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