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Fitbit Ace keeps turning off

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‎07-20-2020 13:59 - last edited on ‎07-23-2020 14:12 by

‎07-20-2020 13:59 - last edited on ‎07-23-2020 14:12 by

Good evening, for a while now my sons fitbit ace has been turning off, even when it has charge. It only turns back on when I connect it to the charger 

 

 

Moderator edit: subject for clarity

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‎07-23-2020 14:12

‎07-23-2020 14:12

Welcome to the Fitbit Community, @Lizandjack.

 

I am sorry to hear your son's Fitbit Ace keeps turning off even when it has charge. I appreciate the additional details and I am here to help. I recommend restarting the tracker by following the steps from this help article: How do I restart my Fitbit device?

 

Let me know how it goes, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎07-28-2020 13:00

In response to LiliyaFitbit

‎07-28-2020 13:00

Good evening,

I have restarted the fitbit and am still experiencing the same issue.
Please advise what I should do now.
Many thanks
Liz

Sent from my Huawei phone
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‎07-29-2020 11:46

In response to Lizandjack

‎07-29-2020 11:46

Hi @Lizandjack, thank you for your reply. 

 

I appreciate your troubleshooting efforts. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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