Fitbit Ace not charging

[Kayla91]

I have left my sons Fitbit on charge all night and it has not charged the screen just has a battery and an I in the middle, I have tried resetting it and that has not worked.

Moderator edit: format

[SusieC28]

I have the same problem with my daughters this morning.

[Kayla91]

It’s so frustrating it’s syncing to the phone!! And can’t seem to find any solution on here apart from reset it
Sent from my iPhone

[SarahC82]

My daughters worked for the first week at Christmas now I can’t get it to last longer than 6 hours? 

[JuanJoFitbit]

@Kayla91 @SusieC28 @SarahC82 Welcome to our Fitbit Community! I apologize for the late response. However, I would like to follow up and would like to know if your children Ace trackers are still unable to charge or if the issue has been fixed. By the way, thank you for the troubleshooting steps that you have tried.

Looking forward to your responses! 

[abhisekswain]

Hi , I'm also facing the same issue. My son's Fitbit Ace was charged and then suddenly it went blank and then I'm unable to charge it. I have tried to reset it as well by pressing the button 3 times within 8 secs. It gets reset, but is not charging.

[JuanJoFitbit]

@abhisekswain Thank you for joining us in this thread and our Fitbit Community! i'm sorry to hear that your son's Fitbit Ace is not getting charged either even though you have restarted it before contacting our forums.

I'd like you to try one more workaround that has been helpful: Please clean the contacts of the Ace and charging cable with a cotton swab in order to remove any dust that the contacts accumulate. After this, charge the tracker for 2-3 hours and see if it comes back to life even after unplugging it from the charger.

Keep me posted on the outcome! 

[Katweeny]

Hi,

I'm having the same issue too
Fitbit Ace has charged. I've done the reset and the cleaning with cotton bud. No joy. The ! keeps coming up on the screen

Sorted, thanks for your help.

Moderator edit: merged reply

[Katweeny]

Sorted, thanks for your help.

[JuanJoFitbit]

@Katweeny Welcome aboard to our Fitbit Community! I'm sorry about the charging issues that you experienced with your Fitbit Ace. However, I'm glad to hear that you managed to get it sorted. Thank you for posting the update here.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 

[Scaboags]

This was a Christmas gift for my daughter from someone else so we are unable to return it.

I have followed the instructions over and over as outlined here (reset charger, use qtips to clean both ace and charger) and it still doesn't charge.

Very frustrated. What other steps can we take?

[JuanJoFitbit]

@Scaboags I noticed that you joined our Fitbit Community recently. Welcome aboard! I'm sorry to hear that your daughter's Fitbit Ace stopped charging even after trying all the recommended troubleshooting steps before contacting our forums.

I'll send your case to our Support team and they'll be happy to follow up and assist you accordingly. Please keep an eye on your email account since they'll contact you via email soon.

I'll be around if you have more questions!