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Stolen Ace

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‎03-28-2019 13:19 - last edited on ‎03-30-2019 09:04 by Fitbit Moderator

‎03-28-2019 13:19 - last edited on ‎03-30-2019 09:04 by Fitbit Moderator

Hello, my daughter's Fitbit Ace was stolen today whilst she was at school. Is there anyway to track it or disable it? Preferably we would like it back as it was a birthday present and she uses it a lot.

 

Thank you!

 

 

Moderator edit: updated subject for clarity

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‎03-28-2019 16:51

‎03-28-2019 16:51

Hi @Katzillatron, if it's possible that your daughter lost her Ace, you can always install "Bit Finder Geo", which is free and acts like a metal detector would on the beach, but for Fitbits.  She would need to go to the last place she remembers having it, then turn on the Bluetooth on your phone and then open the app.  It will ping all Fitbits within the area and it will get louder as she gets closer to her Fitbit.

 

If you are absolutely certain it was stolen, you may want to open a case with Support.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎03-30-2019 09:01

In response to DramaQueenDiva

‎03-30-2019 09:01

@Katzillatron It's great to see you in our Fitbit Community! I'm for the late response and I'm sorry to hear that your daughter's Ace was stolen.

 

I will forward your case to our Support team so they can review it and assist you accordingly. You will receive an email from them soon.

 

Thank you for your help my friend @DramaQueenDiva! 

 

Let me know if you have any doubts! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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