Fitbit Ace not charging

[Kateyb]

My daughter’s Fitbit Ace is completely dead. We’ve plugged it in for hours and it won’t charge. I tried someone else’s charger and that hasn’t worked. It doesn’t vibrate when you attach the charger to the Fitbit. I’ve made sure that there’s nothing in the way of the bit where the charger connects.

shes only had it for 18 months and takes good care of it ☹️

[JuanJoFitbit]

@Kateyb, welcome to our Fitbit Community! I'm happy to assist you with your daughter's Fitbit Ace tracker since it won't take a charge, even though you have tried another charger.

Please try the troubleshooting steps that are listed in this help article. This may contain steps that you already tried but you can skip them and proceed with the rest. After this, charge the Fitbit Ace for 2-3 hours and see if it comes back to life.

Keep me posted on the outcome.

[Kateyb]

Hi,

ive been through the guide and it’s still not working.

thanks

[JuanJoFitbit]

@Kateyb, thank you for getting back and trying the recommended troubleshooting steps.

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.