Fitbit Ace showing wrong date and time

[Kelebek]

I can not change the time and date on my daughters ace kids Fitbit I’ve reset and it is still the same

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Kelebek.

I am sorry to hear your daughter's Fitbit Ace is showing wrong date and time. Thanks for trying to resolve this and I am here to help. The Fitbit Ace should be paired to your Fitbit family account and syncing in order to show the correct time and date. I recommend confirming if you've paired the Fitbit Ace already by following the steps from this help article: How do I set up Ace or Ace 2 for my child?

You can find the steps to sync the tracker at How does my child sync Ace or Ace 2 with their device?

For more information about changing the time on Fitbit device, see How do I change the time on my Fitbit device?

Let me know how it goes, I'll be around.