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Ace 2 won't turn on

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Hello.  Can someone please escalate this to the support team?

We bought a FitBit Ace 2 in January.  After a couple of months it wouldn't turn on, so we re-set it and it worked.  However, the same thing has happened again and we have tried re-setting/ charging overnight/ cleaning the connections.  I can't see how to contact the support team directly, other than through Twitter, and we don't have a Twitter account.

Thanks.

 

 

Moderator edit: subject for clarity

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Welcome to the Fitbit Community, @EmLS.

 

I am sorry to hear your Ace 2 tracker won't turn on and you're experiencing difficulties contacting our Support team. Thanks for trying to resolve this and I am here to help. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. Due to recent events affecting our operations, we may need more time to respond. 

 

You can confirm the complete troubleshooting steps at Why isn't my Fitbit device's battery charging?

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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