ACE 2 won't turn on or work!

[audreypawdrey]

I searched for answers to this topic, and none of the solutions outlined worked.  I added the details below.  I am frustrated because it won't work.

I am also having trouble with an Ace 2.  I charged it past 50% and started the update.  At some point, it stopped updating, and it won't turn on at all now.  It will prompt me in the app to turn the Ace 2 on, and it won't turn on to connect.  It has charged for over 14 hours connected to the wall, so it should be fully charged.  I tried the push the button, pause, push button, pause, push button, pause sequence with no effect.  I also tried holding the button down for fifteen seconds and releasing at least twenty times with no effect.  My daughter is excited about it, and I am hopeful that it can  work.  I am disappointed at this point because it has been so hard to get it to work for us, which is ridiculous.  I have had a fitbit for many years, and I haven't had this issue with it.  

[DramaQueenDiva]

Hi @audreypawdrey,

Have you tried contacting Support directly?  You can find the link at the bottom of the page.  

I think you're right, there is something wrong with your daughter's tracker and I think it has something to do with the battery.  It should not take 14 hours to get a full charge (you can usually get to a full charge within 2 hours).  Ask them for a battery test and be prepared to submit proof.

[audreypawdrey]

Thank you! I contacted support and hybare going to send me a new tracker!

Sent from my iPhone

[Hellosunshine28]

I have the same problem. I bought two, one for each of my kids, as an end of the school year gift. They **ahem** them this morning and charged all day. My son's works fine but my daughter's wouldn't finish the install and now won't do anything. I tried the reset tricks but it's still not doing anything.