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Fitbit Ace shutting down unreasonably

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‎06-08-2021 18:58 - last edited on ‎06-10-2021 13:38 by Fitbit Moderator

‎06-08-2021 18:58 - last edited on ‎06-10-2021 13:38 by Fitbit Moderator

Hello!

My son has a Fitbit Ace and he has noticed that it has been shutting down unexpectedly. All we have to do is plug it in even though it isn’t dead and sync it to my phone, however, it has became a bit annoying. Does anybody know what I should do?

 

Thank you,

Bella

 

 

Moderator edit: format. 

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‎06-10-2021 13:50

‎06-10-2021 13:50

Welcome to the Fitbit Community, @Bella82. Thanks for letting us know that your son's Ace has been shutting down unexpectedly and that you have to plug it to sync it with your phone. 

 

I would recommend restarting the device and following the steps of help article: Why won't my Fitbit device sync?

 

If your tracker still doesn't work after a restart, contact Customer Support.

Andrea | Community Moderator, Fitbitp>

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