Fitbit Ace won't pair

[Wasting1]

my sons fitbit wont work i set up an accont for him but when i turn on fitbit it tell me to go to www.fitbit.com/set up even though we have set up an account im getting very annoyed with this 

Moderator edit: updated subject for clarity

[Becedwards]

I am having the same problem the Bluetooth on it isn’t working. It won’t sync and hasn’t been for ages. It is only a year old. Did you get it sorted?

[JuanJoFitbit]

@Wasting1 @Becedwards I'm sorry for the late response. However, I appreciate your participation in our Fitbit Community!

I would like to follow up and would like to know if you are still experiencing setup issues with your Fitbit Ace trackers or if it got resolved.

In the meantime, I would like to know if this is the first time that you try to pair the Ace trackers. If so, please make sure that you are following the setup process as described in this help article.

Looking forward to your responses! 

[Becedwards]

Hi,

We are still having issues and it isn’t the first time that the device has been set up but it would seem that it has been a while since it was last able to connect/update etc via Bluetooth. At the moment it is unusable and it is needed in a couple of weeks due to a school activity.

If you are able to help I would be really grateful.

Thanks

Rebecca

Sent from my iPhone

[JuanJoFitbit]

@Becedwards thank you for getting back! Since the issue persists, I would like to know if you get any error message when trying to pair your Fitbit Ace. Also, let me know what is the brand and model of your phone.

I appreciate your patience and time with this.