Help syncing Ace 2

[Bmikkkit]

How do I sync my son’s ace 2 Fitbit?

i have him setup as family on my Fitbit account.

he keeps letting his Fitbit lose charge completely so it has to be reset / synced again.

context - he spends 5 consecutive days at his dad’s then 5 days at mine

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @Bmikkkit.

Thank you for informing us about the difficulties you experienced with your Fitbit Ace 2 and for the troubleshooting steps you’ve performed.

If your son is syncing his Ace 2 with a different mobile device every 5 days, it is not necessary to set it up but just access the Fitbit family account and sync. For instructions, please visit this article and open the menu "How do I sync an Ace tracker with my phone or tablet?".

To resolve syncing issues, we recommend following these instructions.

Our team has recently released a new version of the Fitbit app (3.62 for iOS and Android devices). For instructions on how to check your current version and update, please visit this article and open the menu "How do I update the Fitbit app?".

Hope this helps.