How long should a Fitbit ace 2 strap last?

[Darryl.curtis]

Hi,

I bought my daughter a Fitbit ace 2 in July 2019 from amazon

it’s 5 months later and it’s disintegrating 

my charge 2 only last 1 year

i find this odd, as my convention watch straps I wore day and night lasted years and years

how long do Fitbit think they should last, for a watch that costs quadruple  or triple the cost of a convention watch

thanks

darryl

Hi 

[Odyssey13]

Click here to file a claim on your device's in-warranty Fitbit band. Let us know what happens.

[Darryl.curtis]

not sure why when I click that link and sign in it says I don’t own a fit bit

[Odyssey13]

Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options