How to contact support for Ace 2?

[Bbgeek]

So my daughter has had the same issue as many Ace 2 users in that it only displayed her sleep on the device for the first night or 2 but now it is always blank however we can see the sleep info on the dashboard. We have tried all the recommended fixes - like restarting the fitbit, changing the screen image and syncing it to no avail. How to I contact the support team to find out what to do next or get my money back for a feature that is advertised but yet not supported.

[Odyssey13]

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help. If you email, please know that each subsequent email will put you at the bottom of the queue, which will cause you to wait longer.

USA: call (877) 623-4997 
UK: call 0800 069 8505
INDIA: call 000 800 050 1057  

IRELAND: call 01 691 7502 (country prefix: +353)
If you prefer an online chat or email, then click for contact options
https://help.fitbit.com/?cu=1

[Thepixiecat]

I wouldn't waste your time.  I did today and they were zero help.

[Odyssey13]

@Thepixiecat  every case is considered on an individual basis. What's going on with you?