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Ace 2 display

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‎07-27-2020 02:45

‎07-27-2020 02:45

We have just changed the clock face on my daughter’s new Ace 2 to the sprout clock face but it is now displaying a random number (134, 283,) rather than the number of steps. Please can you advise on what the problem might be?

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‎07-27-2020 08:23

‎07-27-2020 08:23

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help. If you email, please know that each subsequent email will put you at the bottom of the queue, which will cause you to wait longer.

 

USA: call (877) 623-4997 
UK: call 0800 069 8505
INDIA: call 000 800 050 1057  

IRELAND: call 01 691 7502 (country prefix: +353)
If you prefer an online chat or email, then click for contact options
https://help.fitbit.com/?cu=1

Stepping in the U.S.A. since September 2013. Android 14

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