Incorrect password

[drhoney]

Hello I’m trying to switch from child view to parent view . Forgot the password so reset it and it won’t let me in . Tried many tines and it still says incorrect password !!! Help please ! 

I cant get out of child view !!! 

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community @drhoney. I am sorry for the delayed response. 

I appreciate your participation in the Forums and sharing the difficulty you're experiencing trying to switch from kid view to parent view. Thank you for your efforts to resolve the issue and letting me know that you've tried to reset your password. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, please keep working with them. 

I'll be around if you need further assistance. 

[Lostagainandaga]

Stuck in child’s account can’t remember my password 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Lostagainandaga. 

Thank you for joining the thread and sharing that you're stuck in child's account since you can't remember your password. When you enter the incorrect password, you should see the option "Forgot password". If you click on that you will see the option for the reset password email to be sent. 

You can also find more information about resetting password in this help article: How do I reset my Fitbit password?

I'll be around if you need further assistance.