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Fitbit Ace2 sleep tracking

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‎02-18-2020 03:48

‎02-18-2020 03:48

I found a bug in fit os 39.20001.63.5 where on feb 18 the Fitbit had my sleep listed as 5hr6min after the first auto sync (witch I don’t know why it happened at night I thought blue tooth range was 10m and my device was farther away than that). Should it do this? After I woke up and synced on the app, it tracked my actual sleep which was longer by over an hour. 
the Ace did not show my sleep time correctly until after the sync. Instead, after the auto sync, it displayed only a “- -“ as if I was still sleeping. 

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‎02-20-2020 14:32 - edited ‎02-20-2020 14:33

‎02-20-2020 14:32 - edited ‎02-20-2020 14:33

Welcome to the Fitbit Community, @Glitchfound. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing the details of the sleep tracking issue you noticed. Thank you for bringing this to our attention. I understand your concern about syncing, you can find more information about this here. I am glad to know that your sleep time showed correctly after syncing the tracker. If you continue experience any difficulties with the device, please let me know, I will be glad to investigate further.

 

For more information about sleep tracking, please see this help article: How do I track my sleep with my Fitbit device?

 

I'll be around if you have any additional questions. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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