Incorrect time on Ace 2

[BushIriFamily]

How do I reset the time on my kids ace 2. I have 3 kids ace 2...one is working just fine. the other two were off on time. I synced them back to the family account and one corrected itself automatically but the other is still off on time. how do I fix this the time. I have synced it several times but no change. thank you for your help!

Moderator edit: subject for clarity 

[Odyssey13]

Hi @BushIriFamily  there is no manual time setting on these devices. Try restarting the device that is displaying the wrong time. Restart it a few times and then sync a few times. Let us know what happens.

[BushIriFamily]

I’ve done this several times and no change. --
Hazel B.
Sent from Gmail Mobile on iPhone

Please excuse any keyboarding errors!

[Odyssey13]

Ok then @BushIriFamily  it's time for customer support.

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[BushIriFamily]

I’m on it! Thanks!--
Hazel B.
Sent from Gmail Mobile on iPhone

Please excuse any keyboarding errors!