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Kindle HD compatibility

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‎12-27-2019 05:30 - last edited on ‎12-30-2019 16:17 by Fitbit Moderator

‎12-27-2019 05:30 - last edited on ‎12-30-2019 16:17 by Fitbit Moderator

Given there are thousands of views and hundreds of posts for incompatibility of Kindle App and the Fitbit Family Account’ when will the Fitbit engineers start working on this feature? Is it on the update calendar? I have considered I installing the Google Play Store but then I may lose all the games, videos associated with the Amazon Kids subscriptions I have on all three kids kindles. Another option is to put the three kids Fitbit Aces on my iPhone account but then if I do that, and you add the feature I may not be able to move the Ace to their Kindle devices. As your forum states you can only ever sync to the device it was set up on. I am asking because if the engineers say 1 month I will wait. Timescales are super useful. I don’t believe your ‘voting’ function for features truly correlates with demand for this feature, it is simply triage. 

 

Moderator edit: Subject for clarity 

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‎12-30-2019 16:16

‎12-30-2019 16:16

Hello @McHuggle, welcome to the Community Forums! It's a pleasure to assist you today. My apologies for the delayed reply.

 

Thanks for your post. Let me share with you that we are constantly working and testing different mobile devices to make sure that they work as intended with our products and services. As it turns out, at this moment I'm unable to let you know when or if the Kindle HD will be added to our list of compatible devices, however, my best advise for you will be to constantly check our list of compatible devices for any update.

 

We are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Don't hesitate to contact me back if you need anything else.

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