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Unresponsive Ace 2

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‎12-27-2019 13:07 - last edited on ‎12-30-2019 16:26 by Fitbit Moderator

‎12-27-2019 13:07 - last edited on ‎12-30-2019 16:26 by Fitbit Moderator

I bought my niece an ace 2 tracker for Christmas. My sister and I tried to set it up Christmas Eve. We plugged it in and it started charging we let it get to above 50% and attempted to set it up. On the Fitbit app we installed the software and then it was initializing. The divorce then shut off and has not come back on since. We left the device on the charger for numerous hours over the past few days and tried to reset this Fitbit by holding the button down and still nothing happens to the Fitbit. I’ve tried to use different wall outlets as well as a computer and nothing is working. Please help! Her 4 cousins got the same Fitbit and they all work! 

 

Moderator edit: Subject for clarity

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‎12-30-2019 16:26

‎12-30-2019 16:26

Hello @Ally509, welcome to the Community Forums! Sorry for the delayed reply.

 

Thanks for bringing this to my attention and the details that were shared in your post, I'm sorry to know the inconvenience your niece is experiencing with her device. I was informed by our Support team that they're already providing you with assistance regarding this matter, therefore, my best advice for you at this moment will be to keep in touch with them and keep an eye to your email inbox for any update.

 

Do not hesitate to ask me any additional questions you may have, I'll be around.

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