Line on new Ace 2

[Christine41]

Arrived today for a very excited 6 year old. I plugged in to charge (with the right charger and checked socket ok too) received the 4 digit code from ace2 face, input it into my phone then left it to do its thing. Returned hours later and it hasn’t done anything as it says that it needs to be over 50% charge in the device, I looked at the face on the Ace 2 and it is a digital flat line right across the middle can get it to do anything, doesn’t say it’s charging. Dead Any ideas, been plugged in 4 hours now, it’s clearly isn’t charging. pins are aligned as far as I can and tell.

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Christine41. I am sorry for the delayed response.

I am sorry to hear your son's new Ace 2 tracker is showing only a digital flat line. I appreciate your efforts and the additional details. It seems that the Ace 2 needs a firmware update and I recommend following the troubleshooting instructions from this help article: Why can't I update my Fitbit device?

Let me know the outcome, I'll be around.

[Christine41]

Thanks for the response ! It was as simple as the fact the charger supplied
with the Fitbit was faulty, new charger dispatched and Fitbit up and
running today 👍🏼

[LiliyaFitbit]

Hi @Christine41, thank you for your reply.

I am glad to hear that the issue has been resolved. Thank you for your time and efforts. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Keep on visiting the forums. Happy stepping!