Ace 2 strap issue

[Tinker1973]

Today my son came home with a broken Ace2, he had only received last week for his birthday.  On a scale of 1-10, 10 being good/responsible, id put him at a firm 7. I asked him what had happened, he told me he put the strap in his mouth and the buckle came off...he put these in his pocket for safe keeping to bring home.  The buckle is missing. He however got an earful from mum, but as an after thought and thinking about it.

1.  Why would fitbit make a product that if a child was to put in his mouth could possibly choke him

2. Make it with a flexible and not so robust plastic buckle that in a child's day to day play could easily break.

This strap is NOT fit for purpose, its a health and safety hazard and the buckle is below average for quality.

Please can you make an amendment to this product.

Kindest regards

Concerned mother

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Tinker1973.

I appreciate your participation in the Forums and sharing that the buckle came off when your son put his Ace 2 strap in his mouth. I understand your concern and appreciate your feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome. Feel free to post your idea in our Feature Suggestions board. That way other users can comment and vote on the idea to show their support. You can read the FAQ to better understand how that board works.

Let me know if you have any questions.

[Tinker1973]

Hi there. I taken your advise and have posted my solution to my issue, if a velcro strap.

Thanks for your time

[LiliyaFitbit]

Hi @Tinker1973, it's nice to see you around.

Thank you for taking the time to share your feedback and suggestion since this helps us to keep improving. 

Feel free to explore the discussions forums to Share Your Story, Get Fitter, Find Fitbit Friends, Sharing Recipes and much more.

If you have any questions, feel free to let me know.