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Lost Ace 2

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‎09-12-2021 06:47 - last edited on ‎09-12-2021 14:01 by

‎09-12-2021 06:47 - last edited on ‎09-12-2021 14:01 by

My son lost his ace 2 out of the back of the band.  We have retraced our steps and I tried to download a tracking app to try to find it which was not helpful.  I am so upset as this was brand new. I see that losing it is a consistent problem with the band it comes with.  I am hoping we can be pointed in the direction of a replacement?

 

 

Moderator edit: subject for clarity 

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‎09-12-2021 14:00

‎09-12-2021 14:00

Welcome to the Fitbit Community, @SJemmett.

 

I am sorry to hear about your experience, I totally understand how you are feeling and appreciate your efforts to find the tracker and your feedback. I recommend getting in touch with our Support team so they can evaluate the issue and discuss the options available to you. Click here to get connected with them via chat or phone.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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