Lost Ace

[Knight1103]

My 10 year old misplaced his brand new ace. It’s here in the house somewhere. Unfortunately because We have a shared family account I can’t track his. I got the find my Fitbit app but only my Alta will track as lost,  the ace doesn’t show up. I tried turning off the Bluetooth to my Alta as well as forgetting this device. When I do that it’s saying my son’s Ace is connected somewhere per Bluetooth but due to family share it doesn’t come up. Any thoughts?

[Odyssey13 · Accepted solution]

Hi @Knight1103

Try setting a silent alarm on the lost Ace. You able to sync?

Be sure to listen because the silent alarm is more of a vibration, but sometimes it can rattle against things to make noise.

Let us know what happens.

[Knight1103]

I FOUND it using the vibration alarm..it was at the bottom of his brothers bed under the sheets. thank you thank you THANK YOU!!!! What a crazy day. We could only go by where the Bluetooth connection said it was connecting too. I was tearing up his room all day. That said, I did find out that the find my Fitbit app (which I absolutely love) has yet to add the Ace to their line. I sent them a note. Seeing how this is a device for Children I’m sure this is happen to more parents.

Sent from my iPhone

[Odyssey13]

Kids! Glad you found it @Knight1103

Wondering how quiet you got the place waiting for that silent alarm!

Thanks for the update.

[Knight1103]

Ha!!! Oh we had to set multiple alarms😂😂😂 and I had to threaten A week of no Fortnite to get complete silence. That said, crisis diverted and no fortnite time was taken away tonight

Sent from my iPhone

[DavideFitbit]

Hello, and welcome to the forums @Knight1103, I hope to see you around more often. Sorry to hear about the lost Fitbit Ace. 

Lol, that was a great outcome for the whole situation, I'm sure this will be very helpful for other parents using family account and that are also getting new Ace devices for their kids. Many thanks for providing this solution @Odyssey13!

A week of no fortnite 😂