Not able to switch to child account

[Mwinter72]

I can't switch to child account anymore,  always saying something went wrong try again later. 

I've done all the steps explained multiple times, even reset the Ace 3 that is now unusable because it is stuck in the set up screen. So frustrating we just got the new Ace in July. Since fitbit was bought by Google it has been nothing but bad all around 

Moderator Edit: Formatting.

[Makuza]

Anyone find a fix yet?

Desperate for help thanks.

[Jamescon85]

I have the exact same issue! 2 kids watches which are now useless. Tried deleting and reinstalling, nothing seems to work. Got this issue on 2 different phones

[AndreaFitbit]

Welcome to the Fitbit Community, @Mwinter72, @Makuza, @Jamescon85. Thank you for letting us know that you aren't able to switch between child and parent accounts in the Fitbit app.

We're investigating the issue, and hope to update you soon.

[Sandeepsingh]

Same issue! I have only androids and bought this fitbit ace 3 tracker for my kids bday and she hasnt been able to use it because whenever i go to change to her child profile it just says something went wrong. 

[Jamescon85]

Android for me too! Both kids accounts been fine for a year or so, now cannot swap to their profiles at all

[JesseKelly]

I too am having this issue. I have three child accounts and am unable to switch to any of them on my phone. When trying to switch to a child account, I get the following error: Something went wrong Please try again.

The app then signs me out. I have cleared cache, cleared app data, and uninstalled/reinstalled the app.

[Mikhail1985]

Very much similar situation as the other users. Every time I try to switch to my kid's profile I get the error message saying "Something went wrong". 

[crzytech1]

Exact same behaviour as the others - try to switch, says "something went wrong, try again later", and then logs me out of the FitBit app.  Tried reinstalling, adding a new child account, and a different device - same behaviour all around.

[Indiequeen]

Exact same issue here. Can no longer switch to my daughter's profile. It's extremely frustrating! 

[Moshoe34]

I'm also having this issue and it's driving me nuts.

[Makuza]

Any fix yet or ETA? Anyone got it to work?

I'm on android 16, Google pixel 6 pro, latest Fitbit app version.

[Jamescon85]

Also android 16, tried it on 2 phones, pixel 8 and 9a, won't work on either of them. Lots of data on my kids watches is going to be lost 😭😭

[AndreaFitbit]

Hi everybody! Thank you for reporting this.

I'm happy to inform you that this issue has been fixed.

Please let me know if the issue persists. Have a nice weekend. 

[Jamescon85]

Hey, I have tried uninstalling it and redownloading it, still getting the same issue 

[JesseKelly]

Switching to child accounts is working for me again. Thank you @AndreaFitbit for the follow up and for getting this fixed!

[Mikhail1985]

Thanks for fixing this specific issue! I can now switch to a child account. I've still been having issues syncing my son's fitbit ACE 3 with the fitbit app. The watch is connected to the app. Steps and sleep show up properly however it goes in a continuous loop of trying to sync and never syncs properly.

[Mikhail1985]

Well, the fix was very short lived. It's now back to giving the same error.

This is by far buggiest, most frustrating app that I've ever had to deal with.

 

[Indiequeen]

Same!

*Eleanor Jordan O'Farrell*

Jewellery Designer

RainbowRegalia <>
*Greystones, Co. Wicklow*

[Moshoe34]

Back to the frustration 😡