Not receiving Weekly Report

[sobeitjedi]

Hi.

Child#1 has had an Fitbit Ace2 for about a year and each week I get a report via email on the steps achieved, etc. Very handy

Child#2 had a Fitbit Ace3 for Xmas and I now receive a weekly report.

However, since the reports for Child#2 started, the reports for Child#1 have stopped? Anyone know why?

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @sobeitjedi.

I'm sorry to hear about the difficulties you experienced. Thank you for the information provided.

If you have set up your children Fitbit Ace devices with your mobile device, please be aware that you must sync each tracker individually. For instructions, please visit this article and open the menu "How do I sync an Ace tracker with my phone or tablet?".

Whether you continue having the same issue, please set up your Fitbit Ace 2 as a replacement device:

1. Tap the Today tab , and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Hope this helps.

[sobeitjedi]

They are synced with the Child's tablets, not my device, but my email/account is used as the account for setup

[EdsonFitbit]

Thanks for your response, @sobeitjedi.

If after setting up your Fitbit Ace 2 as a replacement device by following the instructions shared above you continue having difficulties, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.