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Not receiving the verification email

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‎12-29-2021 00:48 - last edited on ‎12-29-2021 18:23 by Fitbit Moderator

‎12-29-2021 00:48 - last edited on ‎12-29-2021 18:23 by Fitbit Moderator

Hi I’m just trying to set up my daughters Fitbit - I have one so I clicked create family thing. It keeps saying verify email but it looks like I already have a running account and no emails are coming through to verify email! Very frustrating 

 

Moderator edit: updated subject for clarity

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‎12-29-2021 18:23

‎12-29-2021 18:23

Welcome to the Fitbit Community, @kennedyann22.

 

I'm sorry to hear about the difficulties you experienced. Thank you for the information provided.

 

If you haven't done so, please check your spam folder.

 

Whether you still don't see the verification email, I would recommend logging out from your Fitbit account, reboot your phone and log back in. Then, try once again to create a family account. For instructions please visit this article, open the menu "How do I create a Fitbit family account?" and follow the instructions.

 

Hope this helps.

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