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Secondhand Ace won't set up!

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‎02-11-2020 16:39

‎02-11-2020 16:39

I'm trying to set up the Fitbit Ace for my son but despite all my efforts it won't connect to his account. 

I've read that it can only be connected to one device so I'm wondering if the issue is that it was previously used? There's gotta be a way to factory reset it but nothing I do seems to help.

My phone can see it and tries to connect, gets the 4 digit number, then nothing. 

I also tried this on the computer which didn't even get that far. 

 

Help! 

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‎02-16-2020 16:28

‎02-16-2020 16:28

Welcome to the Fitbit Community, @CourtneyJasmyne. I am sorry for the delayed response.

 

I am sorry to hear you're unable to set up the Ace tracker which you purchased for your son. Thank you for your efforts. I totally understand how you're feeling and appreciate the additional details. The Ace tracker doesn't have the option to do a factory reset, however there should not be a problem if the tracker was paired to another account previously. I recommend checking the troubleshooting instructions here and confirming the steps to set up the tracker in this help article: How do I set up Ace or Ace 2 for my child?

 

Please keep me posted, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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