Ace 2 clock error

[KatersMom]

Help! I’m trying to change the clock face on my son’s Fitbit. It won’t change. It keeps saying “switching” but doesn’t change. Now his watch says “clock error. Go to the Fitbit app & try another clock” no clocks are working. I deleted the app and reinstalled it multiple times. Help!

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @KatersMom. I am sorry for the delayed response.

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing trying to change the clock face on your son's tracker. I am sorry that you are going through this situation, I totally understand how you are feeling and appreciate your troubleshooting efforts. I recommend doing the following:

• Restart phone and device. You can restart the tracker by following the steps here. 
• Force sync the tracker: How does my child sync Ace or Ace 2 with their device?
• Toggle Bluetooth Off and On
• Log out and log back into your Fitbit account 
• Unpair and pair the tracker.

Let me know how it goes, I'll be around.