Sleep Tile missing on Fitbit Ace 3

[MissM11]

My boys received FitBit Ace 3’s a few months ago. One of their Fitbit’s has a sleep tile where he can check how long he slept the night before, and the other Fitbit doesn’t. I can see both of their sleep stats from my phone, although I can’t figure out how to add the sleep tile directly to the Fitbit that doesn’t have it. Weird that one Fitbit has it, and the other doesn’t. 

Any idea how I can get the tile on the other Fitbit?

[EdsonFitbit]

Welcome to the Fitbit Community, @MissM11.

I'm sorry to hear about the difficulties you experienced with your Fitbit Ace devices. Thank you for the information provided.

There is actually no option to add/remove tiles on the Fitbit Ace 3. If you haven't done so, please restart the device you are having difficulties with by following these instructions.

Whether you're still unable to see the sleep stats, please tell me what do you see when you swipe up from the clock screen. You should be able to see Steps, Hourly Activity goal, Active Minutes and Sleep. Is there any error message? If possible, you can attach a screen shot.

See you around.

[MissM11]

Hi there,

I've restarted the device numerous times and it doesn't fix the issue. When we swipe up from the clock, we see: Timer, Alarm. When we swipe down, we can see steps, etc. But sleep is no sleep tile.

I'm not sure how to attach photos this thread. 

---

Apologies, we see: Timer, Alarm & Setting when we swipe up.  

Moderator edit: format

[EdsonFitbit]

Thanks for your response, @MissM11.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.