Sleep not available on Ace 2

[jebbooth]

The sleep app is grayed out on my daughter's Ace 2. It won't open and it's not tracking her sleep. I can scroll to the tile, but it's dark/grayed out and won't provide any information. I've tried restarting the Ace 2 but that didn't help.

[LiliyaFitbit]

Welcome to the Fitbit Community, @jebbooth.

I am sorry to hear the sleep app is grayed out on your daughter's Ace 2. Thanks for trying to resolve this and I am here to help. Since you've tried to restart the tracker, I recommend changing a clock face: 

1. With the tracker nearby, from the Fitbit app dashboard, tap the account icon> Ace 2 tile.
2. Tap Clock Faces > All Clocks.
3. Browse the available clock faces. Tap a clock face to see a detailed view.
4. Tap Select to add the clock face to Ace 2.

Let me know how it goes, I'll be around.