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Strap Loose

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‎03-15-2019 09:47

‎03-15-2019 09:47

My Fitbit was bought in November and still under warranty, when connected, doesn't stay on, sometimes falls off at times 

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‎03-16-2019 08:10

In response to lbavetta1

‎03-16-2019 08:10

Welcome to the Fitbit Community @LucaBavetta! I'll be glad to assist you with your strap inquiry. 

 

I went ahead and created a case on your behalf and a Customer support representative will contact to assist you soon. Please check your email.

 

Thank you for your help @Odyssey13. And you're welcome @lbavetta1. 

 

Let me know how it goes and keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂

View best answer in original post

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3 REPLIES 3

‎03-15-2019 12:18

‎03-15-2019 12:18

Hello and welcome to the forums @LucaBavetta 

 

I've notified a moderator about your post and they will come to assist. Thanks for coming to the forums and we're glad you're with us.

Stepping in the U.S.A. since September 2013. Android 14

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‎03-15-2019 12:23

In response to Odyssey13

‎03-15-2019 12:23

Thank you for the help.

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0 Votes

‎03-16-2019 08:10

In response to lbavetta1

‎03-16-2019 08:10

Welcome to the Fitbit Community @LucaBavetta! I'll be glad to assist you with your strap inquiry. 

 

I went ahead and created a case on your behalf and a Customer support representative will contact to assist you soon. Please check your email.

 

Thank you for your help @Odyssey13. And you're welcome @lbavetta1. 

 

Let me know how it goes and keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
Best Answer