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Strap on Fitbit Ace loose

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‎10-30-2019 01:32

‎10-30-2019 01:32

My child has had her Fitbit ace for about 6 months but the strap on one side comes off every time she catches the watch when taking off clothing or just tries to remove the watch itself. Is it the strap or the fitting itself?

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‎10-30-2019 07:54

‎10-30-2019 07:54

Hi @Wgdb  Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

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