Syncing difficulty

[Eem0977]

This platform is so frustrating. I have synced my daughters Fitbit twice this evening and the app isn’t pulling her steps today🙄. She just started wearing it again since Christmas. Initially she lost interest because it was pretty much useless and now we’re remembering that. 

Moderator edit: subject for clarity

[LiliyaFitbit]

Hi @Eem0977, it's nice to see you again in our Community Forums. I am sorry for the delayed response.

I appreciate your participation in the Forums and sharing the syncing difficulty you're experiencing with your daughter's Fitbit. Thank you for your efforts. I understand how frustrating this is for you and appreciate your feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome.

I recommend restarting the tracker by following the steps from this help article: How do I restart my Fitbit device? You can confirm the steps to sync the tracker in this help article: How does my child sync Ace or Ace 2 with their device?

Let me know how it goes, I'll be around.

[Karyn01]

I am having the same problem. I have restarted my fitbit as per trouble shooting page, Bluetooth says there is nothing to sync to - computer and phone is syncing just not to the fit bit - Hasnt for around 2 weeks

[LiliyaFitbit]

Welcome to the Fitbit Community, @Karyn01.

Thank you for joining the thread and sharing that you're experiencing the same issue with syncing. I appreciate your troubleshooting efforts and would like to confirm the model of your tracker in order to assist you better. 

Please keep me posted, I'll be around.