Teenagers using Fitbit products

[AngryParent2]

Shocked that the set up for a fitbit for teens is still not possible. 
Only the "baby" version (Ace?), which my 11 year old rejected. And then when my child turned 13, we tried to set it up, and it is not possible, unless you 100% stop supervision. 

Moderator Edit: Formatting, Label and Word choice.

[LZeeW]

Hi @AngryParent2.  It's my understanding that you can add the supervision back a day or two after setting up the Fitbit. 

[AngryParent2]

apparently, that disconnects the fitbit again, so no solution - this is from another chain. a basic pedometer would be better. 

"‎20 April 2025 20:42

You can take supervision off, and that will allow you to set up the device, but once you re-apply supervision, they will lose the ability to log into the FitBit app, which means that they can't sync it anymore (and it will slowly lose time).

In short, it's not a fix. It will let you get the device set up once, but you can't continue to use it as advertised."

[LZeeW]

@AngryParent2   I'm flagging your post to get a moderator's input.  This needs a higher level answer.

[AndreaFitbit]

Welcome to the Fitbit Community, @AngryParent2. I moved your thread to the  Ace & Family Accounts board in order to keep our community organized. I'm sorry to hear about your Fitbit Ace experience and will be happy to assist. 

Fitbit Ace devices are meant for kids and Fitbit has created a way to collect parental consent. Purchasing a Fitbit device for kids and creating a family account is the only way customers can set up a device for their child. Through the Family Account setting in the Fitbit app, customers can create a special Fitbit account (known as a child account) for their child, control who they connect with in the Fitbit app, and see how active they are each day.

For privacy reasons and to protect children and their personal data, Fitbit requires all registered users to be at least 13 years old. Customers in the EU may have different minimum age guidelines depending on their country. You can check the permitted ages for adult devices for the different  countries here. 

Were you able to set up the Ace device initially? Are you trying to set it up again?

Thank you for the heads up @LZeeW. 

[AngryParent2]

I bought it for him when he was 12, for christmas. When they were under 13,
then the kids fitbit WOULD have worked, but it was not on the packaging
that the one i bought was not able to be used for under 13. Plus, and 12
year old boy is not so keen on a "baby watch", so it wouldn't have been an
option that we chose.
We held onto it, and now they are 13. However, I get the error that this is
a supervised adult account, and the function to register them is not
available.
I'm in Australia, which isn't listed, so it looks like 13 is the age they
can manage their own fitbit accounts, which is great.
BUT I cannot register with a "supervised adult account" (13 being adult).
Because of google and fitbit being connected, i have to take off ALL
parental supervision - 13 is NOT the right age for that. If I allow the
fitbit app in family link, then they should be able to use their fitbit
account.
It is really ridiculous. Both are owned by google, and they dont play
together. I'm being told to try workarounds, that others also say dont work.
So no - the fitbit sits in a drawer, and was a waste of money, and a
disappointing christmas.

[AndreaFitbit]

Thanks for getting back to us and for your feedback @AngryParent2. I'll be glad to continue assisting you.

In Australia, the minimum age to independently manage a Google Account is 13 years old. 

When a child in Australia turns 13, they can choose to manage their Google Account independently, or they can continue to have it supervised by their parent.