help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Time format on Ace 3 & broken strap

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-18-2022 08:10 - last edited on ‎02-04-2022 11:05 by Fitbit Moderator

‎01-18-2022 08:10 - last edited on ‎02-04-2022 11:05 by Fitbit Moderator

Hi,

 

We purchased our daughters Ace 3 for her birthday on 28th December. We’ve tried changing the the time format to no avail. At 3pm it still shows 03.00 - totally confusing for a 9 year old!

 

Also within 2 weeks of wearing the watch the buckle broke off and she lost the watch in school for half a day, it wasn’t a PE day so she wasn’t doing anything vigorous! 

So far I have to say that I’m not impressed with our purchase at all! 

 

 

Moderator edit: Updated subject for clarity. 

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎01-18-2022 08:47

‎01-18-2022 08:47

Hi @Khen28  get with support. Chat or phone is said to be fastest. https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎02-04-2022 11:03 - edited ‎02-04-2022 11:06

In response to Odyssey13

‎02-04-2022 11:03 - edited ‎02-04-2022 11:06

Welcome to the Fitbit Community, @Khen28. I'm sorry to hear about your daughter's Ace 3 time format and broken buckle.

 

I know how frustrating this could be but time format can't be changed on Ace Series devices. As @Odyssey13 mentioned, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
Best Answer